What have been the highlights in the year you’ve been managing Hilton Singapore Orchard?
We opened our brand-defining 1,080-room flagship property on 24 February 2022, the largest Hilton hotel across Asia Pacific, at a time when COVID-19 was still very much a reality. I think our team has done well with adapting to the ever-evolving landscape and embracing a new era of travel.
Since we’ve only recently turned one, you can say that it’s been a year of many firsts for us. Our hotel has gone from strength to strength in delivering exceptional standards of Hilton's signature hospitality. We hosted significant events that signified the triumphant return of MICE, like the HSBC Women’s World Championship, which was the first of many events we hosted in the last year. Still on MICE, we were honored to have been named the Best New Meetings Hotel (Asia) by M&C Asia Stella Awards 2022 – a testament of our hotel’s strong MICE capabilities.
Our culinary team, led by Directory of Culinary Vijayakant Shanmugam, has also worked tirelessly this past year to create exceptional dining experiences that support our vision of becoming a world-class dining destination.
In January this year, we marked yet another milestone with the launch of four new room categories that cater to families and large-group travellers, thereby completing Hilton Singapore Orchard’s full portfolio of 1,080 rooms. Not only do the rooms offer guests the luxury of space and flexibility in terms of opting for Confirmed Connecting Rooms, a feature well-suited for families, they also offer some of the best panoramic views of the city stretching from Orchard Road to the Marina Bay waterfront.
What is the hotel’s approach to hospitality in this post-COVID era?
While the signature Hilton hospitality at its core remains unchanged, we are creating a new experience of hospitality in a post-pandemic landscape and our approach must and will continue to evolve. The hotel will continue to uphold the highest standards of hygiene and cleanliness.
At the same time, we remain committed to delivering the exceptional service and personalized experiences that our guests have come to expect from Hilton and will continue to expect in a post-pandemic world. We want to do things that guests value, whether it's providing recommendations for local attractions or going the extra mile to ensure that every detail of a guest's stay is perfect.
What should guests and visitors of Hilton Singapore Orchard keep an eye out for during their stay?
The new room categories that are mostly catered for families and large-group travellers are located in a single wing of the hotel, which offers direct lift access to key meetings facilities like the Grand Ballroom on level six, the Smart Oasis on level five, and other function spaces on level eight. Larger groups can also enjoy an enhanced group check-in experience at the dedicated group arrival lobby and be conveniently whisked off to their rooms through the same direct lift.
Since our hotel’s opening, we have remained committed to embracing sustainability throughout the guest experience – all rooms are equipped with energy-efficient technology such as in-room motion, air-conditioning and light sensors, bulk bath amenities, and glass bottled water. Guests are also empowered with digital check-in through the Hilton Honors app, or with a reusable wooden key card that has enabled us to significantly reduce our reliance on single-use plastics. As a continuation of our ongoing sustainability efforts, we recently became the first hotel in Singapore to introduce an onsite water filtration and bottling system that treats, purifies, mineralizes, and bottles up to 500 bottles of drinking water in reusable glass bottles in an hour.
Guests should make it a point to experience our collection of five in-hotel dining experiences during their stay – Estate, Ginger.Lily, Osteria Mozza, Chatterbox, and Shisen Hanten. Guests should also check out our weekly Lobster, Crab and Seafood Delights dinner buffet happening every Thursday evening at Estate. This abundant seafood extravaganza is something we first introduced as a month-long promotion last August, but our culinary team has decided to bring it back as a permanently recurring offering to further enhance our buffet experience.
For more information, click here